The present General Terms and Conditions of Sale (GTC) define the rights and obligations of the parties in the context of booking and ticketing services offered by Jet Airlines, operating under the commercial brand L’Odyssey.

Responsibilities: Passenger Rights Under Regulation (EC) No. 261/2004
fall exclusively under the responsibility of the actual air carrier. This includes compensation for delays, cancellations, or denied boarding, as well as assistance in case of disruptions.

As an intermediary, Jet Airlines :

• Informs passengers of their rights before, during, and after the flight;
• Provides administrative support for claims with the actual carrier;
• Cannot be held responsible for the enforcement of obligations defined by the regulation, which remains the sole responsibility of the actual air carrier.

These GTC apply to all transactions concluded between Jet Airlines and its Clients for the purchase of tickets. They complement the General Conditions of Carriage (GCC) of the actual carrier, which govern flight execution services, onboard services, baggage policies, and schedules.

By accepting these GTC, the Client acknowledges having understood the specific role of Jet Airlines as an intermediary and the application of the GCC of the actual carrier.

In these General Terms and Conditions of Sale, the following terms are defined as follows:

• Charterer: Jet Airlines, responsible for booking and marketing flight capacities operated by actual air carriers under the L’Odyssey brand.
  
• Actual Air Carrier: The airline that operates the flight, in compliance with European and international regulations, and holds the necessary certificates and authorizations.
• Client: Any individual or legal entity purchasing a ticket via Jet Airlines.
• Ticket: An electronic document or other confirmation attesting to the Client’s right to travel on a specific flight operated by the actual carrier.
  
• Baggage: Personal belongings transported by the passenger, subject to the actual carrier’s specific conditions, including weight and size limits.
• Regulation (EC) No. 261/2004: European regulation defining passenger rights in the event of delay, cancellation, or denied boarding and specifying the obligations of air carriers in such cases.
• General Conditions of Carriage (GCC): Rules established by the actual carrier, governing flight operations, baggage responsibilities, and other operational aspects.
  
• Extraordinary Circumstances: Situations beyond the control of the carrier or Jet Airlines, including but not limited to adverse weather conditions, political instability, security threats, non-carrier-related strikes, and restrictions imposed by aviation authorities.

1. Booking Procedures
   Clients may make reservations
2. When making a reservation, the Client must provide accurate and complete information. Any errors or omissions in the data provided may result in additional fees or the inability to issue the ticket.
3. Booking Confirmation
   Once payment is validated, an electronic ticket is issued in the Client’s name. This ticket specifies the identity of the actual carrier, which, as of December 20, 2024, is Frost Air ApS (see details in the Preamble).
   Once payment is validated, an electronic ticket is issued in the Client’s name. This ticket specifies:
4. It is the Client’s responsibility to verify the accuracy of the information on the electronic ticket. Any subsequent modification may result in fees, in accordance with the applicable fare conditions.
5. Right of Withdrawal
   In accordance with Article L221-28 of the Consumer Code,

   airline tickets are not subject to the right of withdrawal. Therefore, any reservation is considered final and binding, subject to the modification and cancellation conditions specified in these GTC.

1. Fares
   The prices displayed at the time of booking include:

• The base fare of the flight;
• Applicable taxes and fees (airport taxes, fuel surcharges, etc.);
• Any brokerage fees applied by Jet Airlines.

• SAVER Ticket: Non-modifiable and non-refundable.
• SMART Ticket: Modifiable with an applicable fee set at the time of booking.
• FLEX Ticket: Modifiable and refundable without charge up to 24 hours before the scheduled departure time. 50% refund in case of a missed departure.

• Online via credit card through a secure payment platform;
• By any other means accepted and specified by Jet Airlines at the time of booking.

• Promotional Offers
  A promotional offer refers to any discount, special fare, or particular condition temporarily applied to airline tickets or related services offered by Jet Airlines under the L’Odyssey brand. These offers are specifically announced and detailed on the website, via Jet Airlines’ communication channels, or through partner agencies.
  Promotional offers comply with legal obligations regarding pricing communication, including Articles L121-1 and following of the Consumer Code.
  Promotional offers are subject to the following conditions:

• Valid only during the specified period indicated in the promotional communication;
• Applicable within the limits of available seats and on the flights or services explicitly mentioned;
• Cannot be combined with other promotions or benefits, unless otherwise specified.
  Any reservation made outside the promotional period or that does not meet the specified criteria will not be eligible for the promotional terms.

Additional Fees
Any changes or optional services (seat selection, extra baggage, special services, etc.) may incur additional fees set by the actual air carrier. These fees must be paid by the Client according to the terms defined at the time of request.
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Specific Rules for “Non-Refundable” Promotions
Some promotional offers may be explicitly designated as “non-refundable” or “non-modifiable.” In such cases:

• No refund will be granted in case of cancellation by the Client.
• Modifications may be possible, subject to additional fees, depending on the fare conditions of the offer.

Liability
Jet Airlines reserves the right to withdraw or modify a promotional offer at any time, provided that confirmed reservations made before the withdrawal or modification remain honored under the initial promotional conditions.

Exclusions
Promotional offers do not apply to:

• Airport taxes and fees, unless explicitly stated otherwise.

Additional services offered by the actual air carrier (extra baggage, seat selection, etc.), unless these services are explicitly included in the offer.

1. Cancellation by the Client

The Client may request cancellation of their reservation via:

• The online tool available on the L’Odyssey website;
• Customer service, accessible via chat or email at info@lodyssey.ch.

The cancellation conditions and applicable fees depend on the type of ticket purchased:

• SAVER Ticket Non-refundable. No refund will be granted, except for taxes and fees separately listed on the ticket (see below).
• SMART Ticket: Cancellation is possible with a fee equivalent to 50% of the total ticket price, excluding taxes and fees.
• FLEX Ticket: Free cancellation up to 24 hours before departure.If cancellation occurs within the 24 hours prior to departure, specific fees may apply, in accordance with the applicable fare conditions.24 hours prior to departure, specific fees may apply, in accordance with the applicable fare conditions.

Refund of Taxes and Fees:
In accordance with Article L224-66 of the Consumer Code,unused taxes and fees (individually itemized in the total ticket price) are refundable, even for a non-refundable ticket. The refund of taxes and fees will be processed within 30 days following the request. within 30 days following the request.

2. Cancellation by Jet Airlines or the Actual Carrier

In case of flight cancellation, Jet Airlines will inform the Client as soon as possible and offer the following options:

1. A full refund of the ticket price, processed within 7 days, in accordance with Article 8.1 of Regulation (EC) No. 261/2004;
2. Re-routing to the final destination, under equivalent conditions, as soon as possible and at the Client’s convenience.

Compensation:
The Client may be entitled to fixed compensation, except in cases of extraordinary circumstances, according to the amounts specified in Regulation (EC) No. 261/2004:

• €250 for flights of less than 1,500 km;
  
• €400 for intra-Community flights over 1,500 km and other flights between 1,500 and 3,500 km;
• €600 for flights over 3,500 km.

Compensation amounts do not apply if the cancellation or delay is due to extraordinary circumstances.

3. Extraordinary Circumstances

Refund or compensation obligations may not apply if the cancellation or delay results from extraordinary circumstances.These circumstances include, but are not limited to:

• Adverse weather conditions;
• Restrictions imposed by public authorities or security risks;
• Strikes affecting essential services, not attributable to the carrier.

Carrier Requirement:
The actual carrier must demonstrate that all reasonable measures were taken to avoid or minimize the impact of extraordinary circumstances on passengers.

4. Booking Modification

The Client may request a modification (date, time, or itinerary) based on their ticket’s specific conditions:

• SAVER Ticket: Non-modifiable.
• SMART Ticket: Modifiable for a specific fee, indicated at the time of booking.
• FLEX Ticket: Modifiable free of charge up to 24 hours before departure, subject to availability.

If a modification is made and the new ticket price is higher than the original booking, the Client must pay the fare difference. No refund will be issued if the new ticket price is lower than the original booking.

1. Hand Baggage
   
   Each passenger is allowed to carry one cabin bag, subject to the weight and size limitations set by the actual carrier. These details are provided at the time of booking.
   If the baggage exceeds the allowed limits, it may be transferred to checked baggage, incurring additional fees.
2. Checked Baggage

• Each passenger can check one piece of baggage, with a maximum weight of 20 kg (unless otherwise stated at the time of booking).
• Additional fees apply for excess weight or extra baggage.
  The excess baggage fees are determined by the actual carrier and indicated at the time of booking.

• Passengers must comply with current aviation security regulations, particularly regarding prohibited items in cabin and checked baggage (weapons, flammable substances, explosives, etc.).
  A full list is available on the actual carrier’s website or upon request.
• In case of non-compliance, the actual carrier or airport authorities may refuse transportation of the non-compliant baggage.

• Any claim related to lost, delayed, or damaged baggage must be submitted directly to the actual carrier, in accordance with the Montreal Convention or the applicable General Conditions of Carriage.
• Jet Airlines may provide administrative assistance to facilitate the process with the carrier, without assuming direct liability.

• 10 kg Checked Bag Supplement: Additional 10 kg checked baggage allowance, available for a flat rate of €20.
• 20 kg Checked Bag Supplement: Additional 20 kg checked baggage allowance, available for a flat rate of €30.

1. Reduced Mobility
   In accordance with Regulation (EC) No. 1107/2006, Jet Airlines, acting as the carrier’s agent, undertakes to:

• Receive assistance requests from passengers with reduced mobility at the time of booking or at least 48 hours before departure;
• Transmit these requests to the actual carrier in a timely manner to ensure proper assistance;
• Inform passengers about the assistance arrangements provided by the actual carrier.

Assistance May Include, Depending on Needs:

• Priority Boarding and Disembarking ;
• Transportation of Wheelchairs and Medical Equipment
• Assistance with Connections

Passengers must arrive at the airport at least 2 hours before the scheduled departure time to ensure effective assistance. Requests made after the 48-hour deadline will be processed subject to operational capacity.

1. Unaccompanied Minors
   Jet Airlines, acting as an agent, handles:

• Receiving requests for unaccompanied minors, subject to the actual carrier’s specific conditions.
• Transmitting necessary information to the carrier for organizing assistance.

Applicable conditions include:

• A minimum age requirement set by the carrier (generally 5 years).
• Providing the required documents (parental authorization, ID, etc.).
• Payment of specific fees, charged by the carrier for assistance.

• Jet Airlines’ Responsibility
  As an agent of the carrier, Jet Airlines:

• Ensures specific requests are correctly forwarded to the actual carrier.
• Informs passengers about their rights and applicable deadlines.
• Cannot be held responsible for delays or lack of service if requests are made after the 48-hour deadline, or in case of carrier failure.

1. Regulation (EC) No. 261/2004
   Passenger rights in cases of delay, cancellation, or denied boarding are defined under Regulation (EC) No. 261/2004, which provides:

• Assistance: Refreshments, meals, accommodation, and transport if necessary.
• Compensation
• €250 for flights of less than 1,500 km.
• €400 for intra-EU flights over 1,500 km and other flights between 1,500 and 3,500 km.
• €600 for flights over 3,500 km.
• Exclusion Conditions : Compensation is not due if the cancellation or delay is caused by extraordinary circumstances, such as Adverse weather conditions, Security risks or restrictions imposed by public authorities, Strikes affecting essential services, not attributable to the carrier.

• Weather conditions that are incompatible with flight safety.
• Decisions by public authorities (traffic restrictions, security risks, etc.).
• Strikes affecting essential services, not attributable to the carrier.

Important: The actual carrier must prove that all reasonable measures were taken to avoid or minimize the impact of these circumstances on passengers, such as offering rerouting as soon as possible or alternative transportation options.

4. Overbooking and Denied Boarding

If overbooking results in denied boarding, the Client is entitled to:

1. Immediate Assistance, including:

• Refreshments, meals, and free communications.
• Accommodation and transport between the airport and the accommodation, if necessary.

• €250 for flights of less than 1,500 km.
• €400 for intra-EU flights over 1,500 km and other flights between 1,500 and 3,500 km.
• €600 for flights over 3,500 km.

• Rerouting to their final destination, at the earliest opportunity or A full refund of the ticket, processed within 7 days.

Jet Airlines’ Responsibility
Jet Airlines, acting as an intermediary, Informs passengers of their rights and forwards compensation claims to the actual carrier. The execution of these obligations lies solely with the actual carrier.

Important Notice

1. Jet Airlines is responsible for receiving and forwarding overbooking or denied boarding claims to the actual carrier. Passengers should submit their claims to: info@lodyssey.ch.
2. Jet Airlines cannot be held responsible for decisions made by the carrier, such as denying compensation or failing to fulfill obligations.
3. Guarantees administrative assistance to help passengers assert their rights with the carrier, but without any commitment to results.

1. Claims

• All claims must be submitted according to their nature:
• Claims related to booking issues (e.g., errors in transmitted information, payment issues) should be sent to Jet Airlines via:

By e-mail to : info@lodyssey.ch

Postal address:
Jet Airlines SAS – 9 Rue des Colonnes 75002, Paris, France.

Jet Airlines commits to acknowledging receipt of claims within 10 business days and providing a response within 30 business days.

• Claims Related to Flight Execution Claims regarding delays, cancellations, denied boarding, or lost baggage must be addressed directly to the operating carrier.
  The carrier’s contact details are provided on the electronic ticket issued at the time of booking.
  Jet Airlines can offer administrative assistance in forwarding claims to the carrier, without guaranteeing an outcome.

Legal Deadline
Passengers have 30 days from the event to file a claim.

Statute of Limitations
The following time limits apply to claims or disputes related to air transport:

1. Administrative claims to Jet Airlines must be submitted within 30 days of the event (e.g., booking error).
2. Flight-related claims (delays, cancellations, denied boarding) must be pursued in court within 5 years of the event, in accordance with Article 2224 of the French Civil Code.
3. Baggage-related claims:

• Under the Montreal Convention (1999), passengers have 2 years to file a claim for lost, delayed, or damaged baggage.
• This period begins from the actual arrival date of the aircraft or the date the flight was scheduled to arrive.

Important: These legal deadlines apply unless more favorable provisions are established by national or European regulations.

1. Mediation
   If a dispute remains unresolved after exhausting internal recourse, the Client may refer the matter to MTV Médiation Tourisme Voyage,an independent mediation body. Contact details are :

• Postal Address:MTV Médiation Tourisme Voyage, BP 80 303, 75823 Paris Cedex 17
• web : www.mtv.travel

This process is free and aims to reach an amicable resolution.

1. Data Collection and Processing
   Jet Airlines collects and processes Clients’ personal data in accordance with the General Data Protection Regulation (GDPR).These data are used exclusively for:

• Managing bookings and communicating with the Client.
• Processing potential claims.
• Ensuring compliance with legal and regulatory obligations.

• Right of access: To review collected personal data.
• Right of rectification: To correct inaccurate or incomplete data.
• Right to erasure: To request the deletion of data under certain conditions.
• Right to data portability: To receive a copy of their data in a structured format.
• Right to object: To refuse certain processing of their data.